Bilingual Customer Support Analyst – 9 month contract

FCT

Location:

Overview

At First Canadian Title (FCT), we are proud of our success and excited about our future potential. It is our employees’ dedication and ongoing pursuit of excellence that has made us Canada’s leading provider of title insurance. Our employees are encouraged to harness new ideas, to unleash their imaginations and to create innovative products and services, as well as persistently seek ways to improve our service and respond to our customers’ needs. Our employees are people whose passion for their work, commitment to customers, contributions to the company and influence on its corporate culture are what create and grow FCT.

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. We are currently seeking a Bilingual Customer Support Analyst, for a 9 month contract at our London office who would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment.

Reporting to the Manager, Customer Support, you will undertake the following:

• Complete password reset requests
• Set up profiles for users to access our systems
• Compile email listings for communications
• Investigate file failures
• Respond to questions and investigate issues related to: payments, reports, CollectLink and InsolvencyLink portals, allocations, invoicing and balances
• Create tickets for data scrubs/debt sales
• Triage incoming email and distribute accordingly
• Update and maintain client documents
• Schedule external and internal meetings as needed to identify issues and communicate proposed solutions effectively
• Work closely with project managers and business analysts to provide support input on projects and ensure understanding of the details of the projects
• Coordinate with other analysts to review and escalate tickets when necessary
• Provide training to team members as needed
• Customer oriented with keen attention to detail
• Excellent verbal and written communication skills
• A quick learner with strong analytical skills
• Creative and critical thinker comfortable in a team-oriented environment
• Excellent organizational skills with the ability to manage competing priorities
• Demonstrated leadership skills
• Bilingual (French/English)

This role functions from Monday to Friday with some flexibility required to meet business and customer needs.

We thank all applicants for their interest; however only those individuals selected for an interview will be contacted.

To apply for this role, please visit our website www.fct.ca

First Canadian Title is an Equal Opportunity employer. Thank you for choosing FCT!

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