Vendor Performance Specialist, Bilingual


Location: London Ontario


FCT Default Solutions is recognized as a leader in the development of end-to-end collections and recovery solutions for the sophisticated lending professional. We employ industry experts to develop solutions that address the entire default credit cycle. Recently integrated with FCT, Canada’s leading provider of title insurance, we are proud of our success and excited about our future potential. Our employees are empowered to harness new ideas, to unleash their imaginations and to create innovative products and services, as well as persistently seek ways to improve our service and respond to our customers’ needs. Our employees are people whose passion for their work, commitment to customers, contributions to the company and influence on its corporate culture are what create and grow FCT.

We are continually searching for the best talent; individuals who possess a deep commitment to the customers and markets we serve. We are currently seeking a Specialist, Vendor Performance, Bilingual (Unsecured Legal, Managed Services) in our London, Ontario office who would like to join a company that has created a unique working atmosphere that offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment.

Reporting to the Manager, Collection and Recovery Services, in this exciting opportunity, you will undertake the following:

•Manage a portfolio for assigned client(s)
•Ability to determine best methods to recover outstanding debt
•Manage and monitor Law Firms, Property Managers and Collection Agencies in accordance with client guidelines
•Manage recovery performance using various KPIs of various secured and unsecured portfolios
•Manage communications, concerns and issues for Service Providers
•Assess Service Providers to ensure compliance to client work plans and standards
•Maintain data on various reports
•Ability to apply basic accounting principles (reconciliation of accounts)

•Demonstrated experience (3-5 years) in Collections, Litigation and/or Debt Recovery
•Bilingual (French/English) preferred
•Demonstrated experience with secured/unsecured mortgages, legal remedies for consumer/commercial accounts/ Previous credit/lending experience an asset
•Self-motivated, assertive and able to learn quickly, take initiative and work independently
•Strong verbal, written, and interpersonal skills. Ability to interface effectively with cross functional teams with both internal and external stakeholders
•Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously; work in a fast paced, dynamic environment
•“Think Differently” approach to problem-solving
•Proficiency in Microsoft Office with strong Excel & PowerPoint skills
•A “Passion to Serve” customer focus

Please apply on-line at

We offer a competitive compensation & employee benefits plan as well as an RRSP/Profit Sharing program.

We thank all applicants for their interest; however only those individuals selected for an interview will be contacted.

Thank you for choosing FCT!

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